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Jofit Returns & Exchanges Policy (Web And Retail)

Web Returns

When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item.
Save any emails you receive about your order, as they may provide important information. PLEASE NOTE: We DO NOT offer price adjustments.

  • Merchandise may be returned within 30 days of the product shipment date.
  • Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you.
  • For exchanges, see exchanges portion. Your payment will be refunded once exchange order is verified.
  • THERE ARE NO RETURNS OR EXCHANGES ON FINAL SALE ITEMS

Please send all returns to:
JOFIT RETURNS
995 Mearns Rd.,
Warminster PA, 18974

WEB REFUNDS

  1. On the back of your packing slip you will see a “Returns” and “Exchanges” section.
  2. Write down any item you are returning under the “returns” area.
  3. Fill out the corresponding reason, size and SKU
  4. Include original paperwork in package and send to return address above.
  5. There are no returns on final sale items. 

WEB EXCHANGES

  1. On the back of your packing slip you will see a “Returns” and “Exchanges” section.
  2. Fill out the back of the form your package came with. Please the item you are returning under “Returns” and the item you would like under “Exchanges”
  3. You will be responsible for your return to us. Any exchange order must be placed by Jofit to receive free shipping, back to you.
  4. There are no exchanges on final sale items. 

**Offer excludes all international, AK, HI, and Puerto Rico shipping addresses

DAMAGED WEB RETURNS

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You’ll find contact information for the merchant shipper in the product box.

Jofit uses some of the newest and most advanced fabrics available. On rare occasion, the use of these fabrics can yield unexpected results. If you have any questions, please contact CustomerService@jofit.com.


 

Retail Store Returns/Exchange Policy

  • Merchandise can only be return within 30 days of purchase.
  • Must have your receipt for your return.
  • Returns may take up to 2-5 business days to be processed.
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